Acceptable Use Policy

Last updated: May 16, 2026

1. Purpose

This Acceptable Use Policy ("AUP") explains what you may not do on Proveo. It supplements (and is incorporated by reference into) the Terms of Service. By using Proveo you agree to abide by this AUP. Violating it is grounds for content removal, account suspension, account termination, and — where appropriate — referral to law enforcement.

2. Prohibited Content

You may not upload, generate, publish, or share content that:

  • is illegal under applicable law, including the law of your jurisdiction and the State of Virginia, United States.
  • sexually exploits or endangers minors. We report Child Sexual Abuse Material (CSAM) to the National Center for Missing & Exploited Children (NCMEC) as required by 18 U.S.C. § 2258A and to equivalent foreign authorities.
  • incites or threatens violence, harasses, defames, or promotes hatred or discrimination on the basis of race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, or other protected characteristic.
  • infringes the intellectual-property rights of another person, including copyright, trademark, trade-secret, or right of publicity. Photos you upload must depict your own work, or work for which you have a written license to depict.
  • misrepresents the work, identity, or results of another contractor — including reposting another contractor's before/after photos as your own.
  • is fabricated, doctored, or AI-generated in a way that misleads viewers about the work performed (e.g. synthetic "after" photos for work that was not actually completed). You may use Proveo's AI enhancement features as designed, but you may not pass off AI-generated imagery as photographic evidence of work you did.
  • discloses personal data of identifiable third parties (faces, address numbers, license plates, children) without their consent or without taking reasonable steps to obscure such data before publication.
  • contains malware, exploit code, or links intended to harm visitors of your portfolio.

Non-Consensual Intimate Imagery and Deepfake Takedowns

We do not allow non-consensual intimate imagery (NCII) on Proveo, including AI-generated or AI-altered depictions of real, identifiable people in intimate or sexual situations without their consent. We comply with the US Take It Down Act (Pub. L. 119-12). To report NCII, send a notice to ncii@proveohq.com with the URL, a description, and an attestation that you are the depicted person or their authorized representative. We process valid notices within 48 hours and remove the content. Posting NCII results in immediate and permanent account termination and may be reported to law enforcement.

Notice-and-Action (EU Digital Services Act)

Under Articles 16 and 17 of the EU Digital Services Act, any person can notify us of content they consider illegal under EU or member-state law. Send notices to dsa@proveohq.com. We acknowledge notices, act on them without undue delay, and provide affected users with a statement of reasons for any removal or restriction. Couranr LLC currently qualifies as a small enterprise under DSA Article 19, so certain obligations applicable only to larger online platforms do not apply at present.

3. Prohibited Conduct

You may not use the Service to:

  • attempt to gain unauthorized access to any part of Proveo, other accounts, or our underlying infrastructure, including by probing, scanning, or testing for vulnerabilities without our prior written authorization.
  • reverse-engineer, decompile, or extract source code from the Service, except to the extent expressly permitted by applicable law.
  • scrape, harvest, or mass-export data from public portfolios, comparison pages, or APIs, including the use of automation to bypass rate limits or to train AI models without our prior written consent.
  • send unsolicited bulk communications (spam) through any Proveo-provided email, review-request, lead-notification, or messaging feature.
  • use the Service to compete directly with Proveo (for example, to build a competing visual-proof or contractor-portfolio product) by exploiting features, templates, or content available to subscribers.
  • circumvent any usage limits, watermarks, billing controls, seat limits, or feature gates of your subscription tier.

4. AI-Specific Restrictions

Proveo uses third-party AI models from OpenAI, Anthropic, and Cloudinary to analyze photos and assist with content. In addition to those vendors' own usage policies (which you also agree to follow), you may not:

  • use AI features to generate deepfakes, non-consensual intimate imagery, or content designed to impersonate a real person.
  • attempt to extract training data, system prompts, or internal model behaviour from AI features.
  • use AI captions or AI-generated text to make claims about credentials, certifications, awards, or guarantees you do not actually hold or offer.
  • use voice transcription to capture or transcribe conversations without the consent required in your jurisdiction (some US states are two-party-consent states).
  • use Proveo's outputs to train or fine-tune a competing AI model.

5. Lead and Customer Communications

If you use Proveo's lead-capture, review-request, agreement, invoice, or messaging features, you are responsible for complying with the law that applies to those communications, including:

  • CAN-SPAM Act (15 U.S.C. § 7701 et seq.) for email — including providing a working opt-out and accurate sender information.
  • TCPA and FCC rules for any text-message or call-based outreach, including obtaining prior express written consent for marketing texts.
  • GDPR / UK GDPR / ePrivacy Directive for any contact with EU/UK recipients — including a lawful basis for processing and a clear opt-out.
  • State-level consumer-protection statutes (CCPA / CPRA, Colorado, Connecticut, etc.) where applicable.

6. Security Reporting

If you discover a security vulnerability, please report it confidentially to security@proveohq.com. We commit to acknowledging your report within five business days and not to pursue legal action against good-faith researchers who comply with this policy. Do not access data that does not belong to you, and do not perform denial-of-service testing.

7. Reporting Abuse

If you encounter content or behaviour on Proveo that violates this AUP, please report it. We review every report and take action that is proportionate to the violation, ranging from a warning to immediate account termination. Email reports to

For copyright infringement specifically, see our DMCA Policy. abuse@proveohq.com.

8. Enforcement

We may, at our sole discretion and without notice, remove or restrict access to any content that we believe violates this AUP, the Terms, or applicable law. Repeat or severe violations result in permanent termination. For copyright notices, see our DMCA Policy . Our general termination, dispute resolution, and governing-law provisions are in the Terms of Service.